Customer Service

View your account information and bill, make a payment on-line, or monitor water usage at your home or business.

Cleveland Water offers a variety of ways to make payments on your account. You can now easily pay your bill by phone, on-line, mail, or in person.

Cleveland Water’s rates support critical investments throughout the water system. Learn about water rates, our service area, and eligibility for our discount programs.

We know you work hard for your money and have a right to know where it is going. Here are some helpful tips to help you understand all of the charges on your water bill.

Cleveland Water works hard to deliver accurate and timely bills to customers. Our customer service team is available in person or via phone to answer any questions you may have regarding your bill. From time to time, we understand that after working with our customer service team, you may still wish to dispute your bill.

Cleveland Water will begin the installation of Automated Meter Reading (AMR) technology in homes and businesses in Cleveland Heights and a small portion of University Heights. 

Cleveland Water’s Clear Reads project delivers better customer service by providing accurate bills based on actual consumption, early leak detection, and overall improved efficiency. 

Protecting your home from water damage and your pocketbook from undetected leaks is important. Here are some helpful programs and tips to keep both protected.

Have a question for Cleveland Water? Need to report a problem? We now offer multiple ways in which you can get in contact with us.

Here is where we answer some of the most common questions we receive from customers.