Customer Service

View your account information and bill, make a payment on-line, or monitor water usage at your home or business.

Cleveland Water offers a variety of ways to make payments on your account. You can now easily pay your bill by phone, on-line, mail, or in person.

Cleveland Water’s rates support critical investments throughout the water system. Learn about water rates, our service area, and eligibility for our discount programs.

We know you work hard for your money and have a right to know where it is going. Here are some helpful tips to help you understand all of the charges on your water bill.

From time to time, we understand that after working with our customer service team, you may still wish to dispute your bill. The Water Review Board may be available to you if you meet certain eligibility criteria.

Protecting your home from water damage and your pocketbook from undetected leaks is important. Here are some helpful programs and tips to keep both protected.

Have a question for Cleveland Water? Need to report a problem? We have multiple ways in which you can get in contact with us.

Here is where we answer some of the most common questions we receive from customers.