Straight from the Tap

New Online Tool Helps Cleveland Water Collect Important Lead Data


At Cleveland Water, we know what the value of having a reliable supply of safe drinking water means to the 1.4 million customers we serve. As part of our commitment to provide a safe and reliable product, we want to make sure the water you are receiving is of the safest and highest quality. That is why we have created a new online tool that will help us better target existing efforts to proactively address lead in the water distribution system.

The Lead Reporting Tool allows Cleveland Water to collect information on the type of material that brings water from water mains into your home. Like many older water systems, some homes and businesses in the Cleveland Water System may have lead service lines or connections. We have already compiled data regarding the type of materials for the city's portion of service lines. By doing a simple test, our customers can help contribute valuable information about what material their portion of the service line is made of.

The underground pipe that extends perpendicularly from the water main beneath the road, through your front yard and into your house - usually via a basement or crawl space - is called a service line. There are two pieces to this line: the city-owned piece that is below the street, called the cityside connection, and the customer-owned piece that extends underground from your property line into your house.

Homeowners can determine what material their service line is and record the results by following a few easy steps.

  • On your smart phone, tablet or computer, go to our lead information page. Scroll down below the graphic of the house and click the middle tab, “Check Your Property.” Follow the instructions to determine which type of pipe brings water into your house.
  • Be sure to test the portion of the pipe between your water meter and where the pipe enters your home (see a diagram here). If your meter is in a vault box outside your house, test the section of pipe closest to the floor or wall where the pipe enters your home.
  • At the bottom of the same webpage, record your results by selecting the type of plumbing material and entering your address and account number. We only use this information for the purpose of determining the number and location lead customer-side service lines, nothing else.
  • You can also check to see if your cityside connection may be lead on this same webpage by clicking “Check Your Cityside Connection.”

Cleveland Water wants to assure customers that we take proactive steps to help reduce the risk of lead in water regardless of the type of plumbing in your home. Water leaving our four treatment plants is lead-free and there is no lead in water mains, water tanks or towers.

In addition, Cleveland Water has been adding orthophosphate at the end of the water treatment process since 1997. Orthophosphate forms a thin white lining on the inside of water pipes and prevents direct contact between water and the pipe and therefore limits pipe corrosion. This is an effective treatment to help prevent lead from leaching into the water.

For more information about what you can do if you have a lead service line, plumbing, or copper plumbing with high lead solder in your home, visit or call our Lead Inquiry Line at 216-664-2882.